PRODUCT CARE & MATERIALS
HOW DO I TAKE CARE OF MY JEWELRY?
GOLD VERMEIL/STERLING SILVER
A little love goes a long way! When not wearing your jewelry, be sure to store it in the pouch it came in. This helps prevent scratching and maintain color for vermeil and silver pieces. To keep your piece looking its best, gently rub the surface with the polishing cloth included in your order. Remove your jewelry when applying scents, lotions and sprays.
HOW DO I USE MY POLISHING CLOTH?
To keep your piece looking its best, gently rub the surface with the polishing cloth. Always wash your hands after use to ensure the cleaning agent is removed.
It is normal to see dark residue on the cloth, it’s a sign that it is working correctly! The cloth contains a small amount of cleaning agent which will hold on to any dirt, oil & residues that are removed from the surface of the item being polished. Never wash the polishing cloth as it will lose its effectiveness. Keep out of reach of children.
HOW AND WHERE IS THE JEWELRY MADE?
We work closely with our jewelers and pride ourselves on the materials used and practices followed. You can read all about it here, in the Behind the fine section.
What do I do if my jewelry is defective or I received the wrong order?
First off, our apologies! Please send your order number and a photo of the defective or incorrect piece to firstname.lastname@example.org Our Customer Happiness Team will be happy to help resolve it!